Your Questions Answered

Welcome to our frequently asked questions section! Here, you will find answers to the most common inquiries about Big Dog Squad, our products, and our services. We believe in transparency and want to ensure you have all the information you need for a paw-some shopping experience.

Frequently asked questions

At Big Dog Squad, we are passionate about creating unique apparel and accessories for dog people. We pride ourselves on the handmade quality of our products and our unwavering commitment to customer satisfaction. Discover more about our process and what makes us stand out.

How long will it take to get my order?
As all purchases are made to order, delivery times may vary. We strive to process and ship orders as quickly as possible. You will receive a shipping confirmation with tracking information once your order is on its way.

What is your refund policy?

Returns are not accepted unless the product arrives damaged or defective. If your item arrives in such a condition, Big Dog Squad must be notified within 48 hours of delivery, and photo proof will be required to process your claim. Please contact us at bigdogmama@bigdogsquad.com.

What makes shopping at Big Dog Squad special?
Your order is made by Big Dog Mama herself with love and pride! We focus on unique, handmade apparel and accessories that celebrate the bond between people and their big dogs. When you shop with us, you're supporting a small, passionate business dedicated to quality and customer satisfaction.

What key things should I know about buying from Big Dog Squad?
Customer service is paramount to us. We will do whatever we can to make sure you are completely satisfied with your purchase. Every item is made with care and attention to detail, reflecting our passion for quality and the love of dogs.

How do you handle shipping orders?

All orders are processed with care from our location in Cary, Illinois, United States. Since all items are made to order, please allow time for production in addition to shipping. You will receive a tracking number once your order has shipped so you can follow its journey.

Can I return an item if I change my mind?
As all purchases are made to order, we generally do not accept returns for reasons other than damage or defects. Please review our refund policy above for detailed information. We encourage you to carefully check product descriptions and sizing guides before making a purchase.

Do you offer international shipping?
At this time, Big Dog Squad primarily ships within the United States. We are always looking to expand our reach, so please check back for updates on international shipping options.

Join the Big Dog Squad Family

We're more than just a shop; we're a community of dog lovers! Sign up to receive special access to early-bird specials and new product launches!